News Release

May 10, 2016

 

Eastern Health and Health Care Foundation Partner to Enhance Registration Process 

St. John’s - Eastern Health, in partnership with the Health Care Foundation, announced today that it is enhancing the registration process at the Health Sciences Centre. Starting Tuesday, May 10, 2016, patients and clients will now have the option to register for scheduled appointments and verify their personal health information through new self-registration kiosks.  

“The registration process is a critical step in providing convenient and timely care for our patients,” said David Diamond, President and CEO, Eastern Health. “Our research indicates that these new kiosks will help improve the registration process by decreasing wait times thereby ensuring that patients arrive at their appointments on time. The goal is to enhance patient satisfaction with the registration process at the Health Sciences Centre.” 

The new registration kiosks, which will be located on the Yellow Brick Road at the Health Sciences Centre, were purchased thanks to funding from the Health Care Foundation. They will be operational between 7:00 a.m. to 4:00 p.m., Monday to Friday, with a staff member available to answer questions and help with electronic registration, as needed. During this pilot project, patients and clients will still have the option of registering for their appointment in-person with a registration clerk at Central Registration.

At the kiosks, patients and clients will be able to complete the following independently: 

  • Register for their scheduled appointment(s) the day-of their visit;
  • Verify their personal health information when prompted;
  • Receive and/or print directions for the location of their appointment;
  • Make a donation to the Health Care Foundation if desired towards a program of their choice. 

“The Health Care Foundation is thrilled to partner with Eastern Health on this new innovative initiative,” said Paul Snow, President and CEO, Health Care Foundation. “The Health Sciences Centre is the largest hospital in our province, and this new systems will enhance efficiency for registration, all while allowing patients to navigate the facility easier. This added convenience will directly improve the care experience for patients and clients.” 

The kiosks are being piloted at the Health Sciences Centre for three months, with the possibility of expansion into other facilities in the future.  

About Eastern Health

Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees, over 700 medical staff, and is supported by more than 1,500 volunteers, including members of numerous auxiliaries and fundraising foundations. With an annual budget of approximately $1.4 billion, the authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. Serving a population of over 307,000, Eastern Health operates seven acute care facilities, six community health centres, 12 long-term care facilities as well as offices based in 30 communities. Its geographic boundaries extend from St. John’s west to Port Blandford including all communities on the Avalon, Burin and Bonavista Peninsulas. 

About the Health Care Foundation

The Health Care Foundation is committed to raising and stewarding funds for the advancement and enhancement of patient comfort and care, medical equipment, research and education within adult hospitals and facilities serving the St. John’s region. Through its fundraising initiatives, the Health Care Foundation assists Eastern Health in providing health care for the St. John’s region and specialized tertiary health services for the entire province. 

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Media contact:
Jackie O’Brien
Manager, Communications and Stewardship
Health Care Foundation
jackiea.obrien@healthcarefoundation.ca 
(709) 777-5906

Media contact:
Tracey Boland
Media Relations Manager
Eastern Health
T: (709) 777-1412
TraceyL.Boland@easternhealth.ca 
 
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